Cookie Policy
About us
vivanations.com and vivanations.com/portal (the “Website”) is operated by, and the software & solutions (“Services”) are provided by, Viva Nation Limited t/a Viva Nation (“Viva Nation”). Viva Nation is incorporated in the United Kingdom and has its registered office at 90 New Town Row, Birmingham B6 4HZ, United Kingdom whose company number is 11981693.
All correspondence in relation to any Viva Nation company should be sent to 90 New Town Row, Birmingham B6 4HZ, United Kingdom.
How can I get in contact with Viva Nation?
If you have any questions about this cookie policy or any other queries or complaints, our partner support team is here to help – please contact us at info@vivanations.com.
What is Viva Nation’s Cookie Policy?
At Viva Nation, we always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws. We want you to know exactly how we use cookies on the Applications. We recommend that you read this cookie statement carefully.
Can Viva Nation change its Cookie Policy?
Any changes to Viva Nation’s cookie policy will be posted clearly on our Applications. We do this because we always want our customers to know exactly what information we collect, how we use it, and under what circumstances, if any, we disclose it.
What is a Cookie?
A cookie is a small text file of letters and numbers that is stored in your computer, tablet, mobile or other device. A cookie allows applications to distinguish your device from other users’ devices.
Why do we use Cookies?
We use cookies to help us remember details of your visits to the Applications including, but not limited to, technical information about your visit e.g. time of first and last visit, session identifiers and device identity information. This helps us to provide you with a good experience when you use the Applications and also allows us to improve our Applications.
Do Cookies hold my Personal Data?
Generally speaking, cookies do not contain personal data unless you have already given this information to the Applications.
What Type of Cookies Do the Applications Use and For What Purposes?
The Applications use cookies which fall into the categories below. The cookies’ expiration date varies, some expire within a few days, others (such as the cookies to facilitate login to vivarecharge.com/portal) never expire.
| Cookie Type | Purpose | More Information |
| Strictly Necessary Cookies | These cookies are essential in order to enable you to move around the Applications and use their features. | These cookies allow you to remain logged in for the duration of your current visit to the Applications and enable you to take actions without having to login again. |
| Functional Cookies | These cookies help to provide you with a better experience While using the Applications. | These cookies allow the Applications to remember certain details about the choices you make, including: the language with which you are using the Applications; social media logins; remembering your past visit logins (using the ‘Remember Me’ option; live chat session identifiers, and; browser and device description information used for fraud prevention Purposes. |
| Analytical Cookies | These cookies allow us to evaluate how visitors use our Applications. They help Vivarecharge to improve the way the Applications work. | These cookies collect information in an anonymous form, including the number of Visitors to the Applications. They also allow us to calculate how long you spend on the Applications and to see how You arrived at the Applications. |
Viva Nation’s websites also use Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies to help Vivarecharge analyse how users use the websites.
If you consent to the use of cookies on our websites, the information generated by the Google Analytics cookie about your use of the websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Further information on Google Analytics can be found here https://support.google.com/analytics/topic/2919631.
Can I block or delete Cookies?
Yes you can if that is what you choose to do. Please note that if you choose to opt-out of receiving cookies, you may lose some features and/or functionality of the Applications.
How to disable Cookies?
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. You can instruct your browser, by changing its options to stop accepting cookies or to prompt you before accepting a cookie from the Applications you visit. Our system will automatically issue cookies when you log in to the Applications unless you have adjusted your browser setting so that it will refuse cookies. www.allaboutcookies.org provides good simple instructions on how to manage cookies on the different types of web browsers.
If you do not want these cookies on your device, you can change your cookie settings at any time through your web browser settings. We have supplied links to several of the more popular browsers for procedures on how to view and disable cookies.
- Google Chrome browser
- Microsoft Internet Explorer browser
- Mozilla Firefox browser
- Apple Safari browser
- Opera Web browser
To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on “provided by Google here https://tools.google.com/dlpage/gaoptout.
